Frequently Asked Questions
WEB HOSTING FAQ
Q: How quickly is web hosting set up after ordering?
A: Web hosting setup is fully automated and begins immediately after your payment is confirmed and the order is completed. You will receive the necessary details right after that.
Q: What is the bandwidth limit for web hosting packages?
A: Bandwidth is unlimited. You can transfer as much data as you need, even if it exceeds 500TB, and we ensure that there will be no interruptions.
Q: Can I get a private IP for my web hosting?
A: Yes, we can provide you with a private IP address for your web hosting at a cost of 24€ per year.
Q: How do I upgrade my current web hosting package?
A: You can upgrade by logging into your account and visiting our hosting upgrade page. Please note, you cannot downgrade or stay on the same package.
Q: Can I use FTP for purposes other than backups or editing web files?
A: Yes, FTP can be used for any purpose, not just for backups or file editing.
Q: What happens if my hosting expires and I can't renew it immediately?
A: If your hosting expires, contact us as soon as possible. We offer a grace period of one month of free service. After that, if the hosting is not renewed, all files will be deleted permanently.
DEDICATED SERVERS & VPS FAQ
Q: How long does setting up a dedicated server take?
A: The setup time varies, but it usually takes a few hours and can take up to a maximum of 48 hours, depending on the configuration and availability.
Q: How long does setting up a VPS take?
A: VPS setup is fully automated. Once your order is placed and payment is confirmed, your login details will be sent immediately to your email.
Q: What is the maximum number of IP addresses I can order for VPS and Dedicated Servers?
A: For VPS, you can order up to a /26 subnet, which provides 64 IP addresses. For dedicated servers, the maximum is a /20 subnet with 4096 IP addresses. However, the most common choice for dedicated servers is a /24 subnet, which includes 256 IP addresses.
Q: Can I send mass emails from my servers?
A: Yes, mass emailing is permitted, but it must adhere to our anti-spam policy. Ensure that your email campaigns comply with best practices, such as having recipient consent and providing an easy opt-out option. For more guidelines on setting up and managing email campaigns responsibly, please refer to our blog.
Q: Can you help with configuring SMTP on my server?
A: Yes, we can assist you with SMTP configuration. You can also check our blog for detailed guides on how to configure PowerMTA (PMTA).
Q: How many websites can I host on a dedicated server?
A: There is no limit on the number of websites you can host on a dedicated server. You can host as many as your server can handle based on its performance.
Q: Do I need a separate IP for each website on my server?
A: No, a single IP address can host multiple websites. There is no need for a separate IP for each site unless you specifically require it for certain use cases, such as SSL certificates.
Q: What happens if the server hardware fails?
A: If there is a hardware failure, we are fully responsible for repairing or replacing the server at no extra cost to you. We will ensure the downtime is minimized.
Q: What if I mess up the operating system on my server?
A: If you disrupt the OS, simply open a support ticket, and we will reinstall the operating system for you. The reinstallation service costs 10 EUR.
Q: Can I upgrade my dedicated server hardware?
A: Yes, you can request hardware upgrades at any time. Contact us for more information about the available options.
Q: What is the bandwidth limit for dedicated servers?
A: Bandwidth for dedicated servers is unlimited, just like with our web hosting packages. You can use as much as needed.
Q: What software can I install on my server?
A: You can install any legal software on your server. We do not impose restrictions as long as the software complies with laws and regulations.
Q: What is the minimum contract period for a dedicated server?
A: Dedicated servers are available on a monthly contract, providing you with flexibility to cancel or change your server as your needs evolve.
GENERAL FAQ
Q: Do I need to use your services to join the affiliate program?
A: No, you can join our affiliate program even if you're not using our hosting services.
Q: How much can I earn with the affiliate program?
A: You earn from new customer sales, not renewals. For example, selling a server for 250€ minus PayPal fees (3%) leaves a profit of 19.40€ with an 8% commission.
Q: What are the affiliate payout terms and fees?
A: The minimum payout amount is 5€. We do not charge any fees, but your chosen payment method may deduct a fee.
Q: How can I contact MAXKO Hosting if my question isn't listed here?
A: You can reach us via our contact form, direct email at contact@maxko-hosting.com, or through live chat when available.